Suncrest Health Services

Director of Intake, RN

Job Locations US-OH-Columbus
ID
2025-11674
Category
Director - Nurse
Position Type
Full-Time

Why Suncrest

At Brighton/Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients.  This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!

Benefits

  • Actual Work/Life Balance
  • Competitive salary plus monthly bonus incentives 
  • Benefits Package including Medical, Dental, and Vision insurance
  • Paid Time Off
  • 401 (k) plan with employer match and 100% vesting after 90 days of employment
  • A culture with an emphasis on appreciating and valuing the team member
  • The opportunity to be part of a rapidly growing national company, with possible position upgrades

Details

The Director of Intake works closely with the business development team and referral sources. The Director of Intake is responsible for managing all aspects of the patient intake process, including overseeing the intake team, establishing and maintaining positive relationships with customers and referral sources, addressing customer requests and concerns, and managing the insurance verification and authorization processes. Duties include, but are not limited to:

  • Directs all daily patient referral and intake operations, including providing direct oversight of the establishment and implementation of intake policies.
  • Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
  • Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  • Establishes and maintains positive working relationships with current and potential referral sources.
  • Ensures seamless transition of patients to home care by providing direct oversight of

    patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.

  • Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
  • Maintains comprehensive working knowledge of Suncrest/Brighton Hospice contractual relationships and ensures that patients are admitted according to contract provisions.

Qualifications

  • Current Registered Nurse (RN) licensure (in good standing) in the state(s) of practice with at least 1 year of hospice experience and two years of nursing experience
  • Patience, motivation, and a positive attitude
  • Hospice or home health experience (Preferred)
  • Great leadership skills with the ability to inspire the trust of others
  • Balance team and individual responsibilities
  • Give and welcome feedback
  • Exhibit objectivity and openness to others' views, contribute to holding each other accountable and building a positive team spirit
  • Put the success of team above own interests
  • Demonstrate accuracy and thoroughness
  • Monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance

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